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Shipping & Returns

Shipping Policy

1. Providing the products

  • 1.1. Delivery costs

    You only need pay the delivery charges once for each order, which, for an order up RMB18 through Shun Feng Express. For orders over RMB150, delivery will be made free of charge.

  • 1.2. When we will provide the products

    Our goods are shipped with a carrier our choice, during working hours and we would appreciate if you could make sure that somebody is available to accept your consignment. The carrier will contact you with an estimated delivery date.

  • 1.3 We can only accept orders for delivery to China, Hong Kong and Taiwan included.
    Orders placed for delivery to other countries will unfortunately have to be cancelled.

  • 1.4. We are not responsible for delays outside our control

    If our supply of the products is delayed by an event outside our control, then either we or the carrier our choice will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

  • 1.5. If you are not at home when the product is delivered

    If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the carrier our choice will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

  • 1.6. If you do not re-arrange delivery

    If you do not collect the products from the carrier our choice as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot either we or the carrier will contact you for further instructions and may charge you for storage costs and any further delivery costs. 

Return & Exchange Policy

1. How to end the contract with us (including if you have changed your mind)

  • 1.1. Tell us you want to end the contract

    To end the contract with us, please let us know by contacting us using the details set out at Clause 2.2.

  • 1.2. Returning products after ending the contract

    If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us to:


    • Block 6, Unit 603,

    • Chui Ge Zhuang Xiang (Gao Ta Art District),

    • Chaoyang District 100015,

    • Beijing

    • China

    without undue delay and in any event within 7 days of telling us you wish to end the contract. Please note that we'll only accept items that are unused.

  • 1.3. How we will refund you

    We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

  • 1.4. Deductions from refunds if you are exercising your right to change your mind

    If you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

  • 1.5. When your refund will be made.

    We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

    • (a) your refund will be made usually within 7 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 1.2.

    • (b) In all other cases, your refund will usually be made within 5 days of your telling us you have changed your mind.

Payment Methods

- Credit/ Debit Card

- Alipay

- WeChat Pay

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